Return Policy
At Satish Enterprise, we are committed to delivering high-quality brass components and ensuring customer satisfaction. If for any reason you are not satisfied with the product received, our return policy is designed to provide a fair and transparent solution.
Eligibility for Return Policy
Products may be eligible for return or replacement under the following conditions:- The product received is damaged, defective, or incorrect.
- The return request is made within 7 days of delivery.
- The item must be unused and in its original condition with packaging intact.
Non-Returnable Items
Certain items are not eligible for return, including:- Custom-manufactured brass components made as per customer drawings or specifications.
- Products that have been used, modified, or installed.
- Items returned without prior approval from our team.
Return Request Process
To initiate a return, customers must:- Contact our support team via email or phone within the return period.
- Provide order details, product photos, and a description of the issue.
- Wait for return authorization confirmation before sending the item back.
Refund or Replacement
After receiving and inspecting the returned item:- We may offer a replacement product, or
- Issue a refund or credit note, depending on the situation and agreement with the customer.
Shipping for Returns
- If the return is due to our error (wrong or defective product), we will cover the return shipping cost.
- If the return is requested for other reasons, customers may be responsible for shipping charges.
Drawing Format: CAD / PDF / DWG / IGS / STEP.
Packaging: Standard package, Carton box or Pallet, As per customized specifications
Shipping: DHL, FEDEX, UPS and By Sea or as per client’s requirements.
We can manufacture and export Brass Products as per specifications (custom drawing and samples) for more information, please
Return Policy